TERMS AND CONDITIONS 

Coach (LAUREN CORTAZZO) agrees to provide one-on-one Holistic Coaching services to facilitate the achievement of Client goals as per this coaching agreement. Coach and Client are each bound by the terms and conditions of this agreement for the length of coaching series which will be for a period of 3 sessions. Coach and Client each continue to be bound thereafter as applicable in relation to the Privacy and Copyright.

COACHING DESCRIPTION:

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal, spiritual, emotional and professional potential. It is designed to facilitate the development/ creation of personal goals and to develop and carry out a strategy/ plan for achieving those goals.

PROFESSIONAL TRAINING AND QUALIFICATIONS

Coach is a certified Counsellor through the Australian Institute of Professional Counsellors and a Certified Life Coach through the Beautiful You Life Coaching Academy. Both qualifications as well as previous work experience and relevant training in the field of Therapeutic Behaviour Change ensures Coach is well equipped to work alongside Client. Coach is qualified and trained to manage difficult conversations and emotions, and Coach is able to assist Client towards better outcomes.

COACH-CLIENT RELATIONSHIP

Client is solely responsible for creating and implementing her/his own physical, mental and emotional decisions, choices, actions, results and wellbeing resulting from the coaching relationship and coaching calls/ interactions with me as your coach. As such, Client agrees that Coach is not responsible and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by coaching. Client understanding coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders. Client acknowledges that coaching is a comprehensive process that may involve different areas of her/ his life including, relationships, health, work, finances, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

SERVICES

The services to be provided by the Coach to Client include:

-x3 60-minute one-on-one holistic wellbeing + mindset coaching sessions held online or in-person

-Access to applicable integrative and reflective electronic resources for Client coaching journey

CONTACT + OPERATING HOURS

Coach is contactable during business hours, being 10am - 7pm (Monday- Friday). Response times may vary and may be delayed depending on Coach’s schedule and other client appointments. Coach will endeavour to get back to any messages or emails within 24- 48 hours.

SESSION SETTING + PRACTICE

Coaching sessions are available to be booked in both an online capacity, as well as in-person. In-person sessions are conducted at the Vivid Growth + Wellness Holistic Wellbeing Hub in Cheltenham, VIC 3192. If Client would like to schedule in-person sessions, Client must discuss this with Coach for an appropriate time and date to be agreed upon.

PROCEDURE, SCHEDULE + FEES

This coaching agreement is valid as of the date signed and submitted by Client.

The coaching series is $666 upfront (discounted introductory rate), or x2 monthly payments of $333. Fees and payment options can be discussed via email to [email protected]. The time of the coaching sessions and/ or location will be determined by Coach and Client based on a mutually agreed upon time.

COACHING COMMITMENT

Once we begin our coaching series I consider myself to be fully committed to you and your growth. This commitment includes you going through the entire coaching series from start to finish, including the financial commitment that accompanies that. From the date your coaching agreement is signed, a 6-day cool off period is applied. If within this 6-days you decide that the coaching series is no longer right for you, you will be released from the coaching commitment. After this 6-day period however, we are both committed to the plan and no part of your coaching series is refundable after the 6-day cooling off period. Please note that your deposit paid prior to your first session (acting as your first instalment) is non-refundable.

CANCELLATIONS + RESCHEDULING

In the event that the Coach is unable to meet the standards as discussed in this contract, the Client may be eligible for a partial refund for the remaining weeks. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Cancellation fees for sessions are not charged however, Client is encouraged to give Coach as much notice as possible in order to reschedule a mutually convenient alternative time.

CONFIDENTIALITY

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the Code of Ethics. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

ACTIONS 

Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to particulate fully in the program. Client understands that Coach’s role is to support and empower Client to work towards goals however, Client is responsible for their commitment and investment in the process of achieving goals. Client acknowledges that to get the most out of the coaching series, Client must understand outlined actions and/ or reflective exercises before or between coaching sessions for the best momentum and positive outcomes. Client acknowledges that a lack of commitment to outlined actions or provided exercises could result in a lack of goal attainment.

INTELLECTUAL PROPERTY

Client must not at any time reproduce or pass on materials given to Client except for Client’s own personal use. The copyright in all of the provided documents and coaching resources belongs to Vivid Growth + Wellness.

Completing this Client agreement indicates full understanding of an agreement with the information outlined above.